

- Review your enquiry confidentially
- Confirm the patient’s medical aid details (medical aid is the main route)
- Explain the next steps clearly
- Help you understand what information is needed for admissions
- Arrange a follow-up call/WhatsApp to guide you
A confidential first step with no judgment
Clear guidance for families who don’t know what to do next
A simple admissions process that reduces fear and confusion
Medical-aid-first direction so you can understand viability early
Faster response and less drop-off (especially after hours)
More calm and control in a situation that feels overwhelming